MANILA — The Philippine Deposit Insurance Corporation (PDIC) has successfully maintained its ISO 9001:2015 certification for three of its core processes—real property disposal, loans management, and bank examination—following audits conducted by two independent certifying bodies in November 2025.

According to PDIC, certifying body TÜV SÜD Management Service cited the Corporation’s sustained commitment to continuously improving its quality management systems. The audit report highlighted recent milestones, including upgrades in IT infrastructure, strong customer satisfaction ratings, zero customer complaints during the monitoring period, and the implementation of an enhanced risk management framework.

The real property disposal process, which supports PDIC’s mandate to liquidate assets of closed banks for the benefit of creditors, uses various modes of asset disposal such as public bidding, negotiated sale, lease-purchase arrangement, donation, and transfers or sales to other government agencies. PDIC said it has also implemented an electronic bidding (e-bidding) portal that allows buyers to participate in auctions through its website.

The audit found no non-conformities in the quality management system for real property disposal, a process that has retained ISO 9001:2015 certification since 2019.

Meanwhile, SOCOTEC Certification International likewise recommended the continued certification of PDIC’s loans management and bank examination processes, including their support functions, after also finding no non-conformities. The audit cited improvements such as enhancements to the Closed Bank Loan Incentive Program (CLIP 3.0), increased use of LandBank Link.Biz payment, strengthened compromise settlement procedures, updated standard operating and bank examination guidelines, and expanded capacity-building programs for bank examiners.

SOCOTEC also noted PDIC’s accelerated shift toward digitalization, which helped reduce manual intervention and improve turnaround time for customers.

PDIC said it continues to maintain ISO 9001:2015 certification for two other major core areas—claims settlement operations and assessment of member banks. Since 2020, all five of the Corporation’s core services and their respective support processes have remained fully certified under the ISO 9001:2015 standards.