MANILA — The Bangko Sentral ng Pilipinas (BSP) reminded the public that its offices and personnel do not conduct or facilitate personal financial transactions.

The central bank urged people to ignore individuals or entities claiming to be BSP employees or representatives, noting that BSP staff only handle complaints about products or services of banks, e-money issuers, and other financial institutions. The BSP does not assist the public with deposits, withdrawals, or money transfers from personal accounts.

Fraudsters may present falsified documents with the BSP logo, send emails, text messages, or phone calls, and claim they can create personal financial accounts for victims. They often seek sensitive personal information such as bank account details and passwords, sometimes asking for advance payments or fees with a sense of urgency.

The BSP emphasized that it will never request the public to transfer funds or make payments for anti-money laundering clearance, taxes, insurance, or other fabricated charges.

To avoid scams, the BSP advised the public to:

• Ignore individuals or entities claiming a connection with the BSP.
• Refrain from sharing personal or financial information.
• Avoid clicking on links, as banks are prohibited from sending clickable links via SMS, email, or messaging apps.
• Report incidents immediately to the BSP via bspmail@bsp.gov.ph or telephone (+632) 8811-1277 or 8811-1BSP.
• Contact their bank or e-money issuer directly if an account has been compromised.

The public may also report scammers to the Philippine National Police (https://pnp.gov.ph/contact-us-3/) or the National Bureau of Investigation (https://nbi.gov.ph/report-to-nbi/).