MANILA — The Philippine Deposit Insurance Corporation (PDIC) has introduced a revised appeals process for depositors whose insurance claims have been denied, aiming to improve fairness and strengthen confidence in the banking system.

In a news release dated April 16, the PDIC said the updated process, under Regulatory Issuance No. 2026-01 approved on February 25, provides a clearer and more accessible mechanism for depositors to seek reconsideration of denied claims, whether partially or fully rejected.

The state insurer said the revised rules are designed to ensure that depositors are given a meaningful opportunity to present additional evidence supporting their claims while maintaining strict verification standards.

Under the new guidelines, depositors have 60 calendar days from receipt of a denial notice to file a request for reconsideration. Submissions must include supporting documents such as deposit slips or bank statements, along with authorization allowing the PDIC to verify records.

To make the process more accessible, requests may be filed in person, by mail, courier, or through email.

The PDIC said it has also shortened the processing period, committing to release decisions within 60 calendar days from the completion of evaluation—cutting the previous 120-day processing time in half.

The agency added that while its decisions are final at the administrative level, depositors may still elevate their case to the Court of Appeals within 30 calendar days from receipt of the decision.

The revised issuance will take effect on April 30, 2026, or 15 days after publication in a newspaper of general circulation.

The PDIC said the move is part of its continuing efforts to enhance public service, accountability, and depositor protection while ensuring that all legitimate claims are properly evaluated.